Company details and privacy policy

Progress Psychology Limited is a company registered in England & Wales with company number 12040288 (registered address: 5-7 Tanner Street, London, United Kingdom, SE1 3LE).

GDPR Privacy Statement, June 2019

Laws relating to General Data Protection Regulation (GDPR) came into effect from 25 May 2018.  The purpose of GDPR is to provide a set of standardised data protection laws across all EU member countries. This document sets out how Michael Darby complies with these laws.

Data Control

Michael (Mick) Darby is the data controller for Progress Psychology Limited. Progress Psychology Limited provides psychological coaching, counselling, training and consulting services to clients from locations around London, the UK and internationally.

What personal data Progress Psychology Limited processes

Progress Psychology Limited will possibly processes the following personal data from clients, with their permission:

Personal data: basic contact information: name, address, email, contact phone number, video conference ID (if online consultations). GP contact details. If clients are referred by your health insurance provider, solicitor, occupational health provider, or a case management company, Progress Psychology Limited will also collect and process personal data provided by that organisation. This includes referral information and health insurance policy number/solicitor, occupational health or case management company case reference number, and authorisation details for psychological treatment.

Sensitive personal data: Consultation records (notes, letters, reports and/or outcome measures) must be stored according to law.

The lawful basis for processing personal data

Progress Psychology Limited has a legitimate interest in using the personal data and sensitive personal data collected to provide counselling health care and treatment, coaching, personal development and business services. The data is necessary to provide psychological counselling, coaching

Clients might also be asked for information on how they sourced Progress Psychology Limited services for the purpose of anonymised marketing research. Clients can choose not to disclose this information if they wish. No information clients may provide will be passed on without their consent. Progress Psychology Limited will never sell client information to others.

What Progress Psychology Limited does with your personal information

Progress Psychology Limited takes client privacy seriously. Clients’ personal information will only be used to provide the services they have requested.

If clients do not provide the personal information requested, then Progress Psychology Limited might be unable to provide some services to them.

How long Progress Psychology Limited stores personal information

Progress Psychology Limited will only store personal information for as long as it is required.  Any basic contact information held on a mobile phone is deleted upon completion of any business done, unless clients have given permission for it to be retained.

The sensitive personal data defined above is stored according to law for a period of 7 years after the end of therapy. After this time, this data is deleted at the end of each calendar year.

How Progress Psychology Limited uses personal information

Progress Psychology Limited uses the information collected to:

·         Provide services to you.

·         Process and account for payment for such services.

How Progress Psychology Limited might share personal information

Progress Psychology Limited holds information about each client and the consultations they receive in confidence. This means that Progress Psychology Limited will not normally share clients’ personal information with anyone else. However, there are exceptions to this when there may be need for liaison with other parties:

If a client is referred by a health insurance provider, or otherwise claiming through a health insurance policy to fund consultations, then Progress Psychology Limited will share appointment schedules with that organisation for the purposes of billing. Information might also be shared with that organisation to provide treatment updates if they request it or if the client wishes Progress Psychology Limited to apply for extra treatment sessions over and above those already funded.

In cases where treatment has been instructed by a solicitor, occupational health service or through a case management company, relevant clinical information from therapy records will be shared with legal services as required and with that client’s written consent.

In exceptional circumstances, Progress Psychology Limited might need to share personal information with relevant authorities:

When there is need-to-know information for another health provider, such as a GP or Psychiatrist.

When disclosure is in the public interest, to prevent a miscarriage of justice or where there is a legal duty, for example a Court Order.

When the information concerns risk of harm to the client, or risk of harm to another adult or a child. Progress Psychology Limited will discuss such a proposed disclosure with the client unless in exceptional circumstances when it is an emergency or believed that to do so could increase the level of risk to the client or to someone else.

What Progress Psychology Limited will NOT do with your personal information

Progress Psychology Limited will not share clients’ personal information with third-parties for marketing purposes or any other unauthorised reason.

How Progress Psychology Limited ensures the security of personal information

Personal information is minimised in phone and email communication. Sensitive personal data will be sent to clients in an email attachment that is password protected. Open or insecure Wi-Fi networks will not be used to send any personal data.

Progress Psychology Limited uses HTTPS encryption to protect email traffic. If your email service does not support HTTPS, you should be aware that any emails sent or received may not be protected in transit. Please be aware that clients have a responsibility to ensure that any email they send is within the bounds of the law.

Personal information stored is password protected and only accessed by Progress Psychology Limited. Malware and antivirus protection is installed on all computing devices. Mobile devices are protected with a passcode/thumbprint scanner and mobile security.

Confidential digital information will be stored in a secure cloud service, which meets the high security requirements of GDPR.

Confidential information sent via the internet will be password-protected when correspondence includes sensitive personal information (e.g. psychological reports). In emails, personally-sensitive information will be kept to a minimum and only included when necessary.

All information recorded on paper will be securely stored in a locked filing cabinet, which will remain in the confidential care of Progress Psychology Limited at all times.

Letters sent by surface mail (e.g. to GPs), will be clearly marked Confidential.

Your right to access the personal information Progress Psychology Limited holds about you

You have a right to access the information that is held about you. Progress Psychology Limited will usually share this with you within 30 days of receiving a request. There may be an admin fee for supplying the information to you. Further evidence might be requested from you to check your identity. A copy of your personal information will usually be sent to you in a permanent form (that is, a printed copy). You have a right to get your personal information corrected if it is inaccurate. You can complain to a regulator. If you think that Progress Psychology Limited hasn’t complied with data protection laws, you have a right to lodge a complaint with the Information Commissioner’s Office.

Progress Psychology Limited reserves the right to refuse a request to delete a client’s personal information where this constitutes therapy records. Therapy records are retained for a period of 7 years in accordance with the guidelines and requirements for record keeping by The British Psychological Society (BPS; 2000) [1] and The Health and Care Professions Council (HCPC; 2017) [2]. Expert Witness data is retained for six years, in compliance with professional indemnity obligations. Where this is not necessary, it is destroyed upon conclusion of the case.

This website is hosted by 3rd party servers located in the EU which are compliant with EU legislation.

Michael (Mick) Darby, Progress Psychology Limited, June 2019.

[1] The British Psychological Society (2000). Clinical Psychology and Case Notes: Guidance on Good Practice. Leicester: Division of Clinical Psychology, BPS.

[2] Health and Care Professions Council (2017). Confidentiality – guidance for registrants. London: HCPC.

Website Legal Disclaimer

The information contained in this website is for general information purposes only. Whilst Progress Psychology Limited endeavours to keep the information up to date and correct, the company makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will Progress Psychology Limited be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you may be able to link to other websites which are not under Progress Psychology Limited’s control. Progress Psychology Limited has no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Progress Psychology Limited encourages you to read the privacy statements on the other websites you visit.

Every effort is made to keep the website up and running smoothly. However, Progress Psychology Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues.